Some argue that, yes, conventional communications are out of date. Still, they leave out determining factors in communication such as immediacy and human interaction full of expressions, tones of voice, silences. Important information is lost in many of the tools online.
The Right Details
From an expert point of view, it is not a replacement but complementation. Communication channels with the customer or partner are expanded, but the “old” is not replaced by the new. How much more communication, more transparency, more business opportunities, more fluidity in project development, better customer service? There the use of the business phone number is most essential.
The business phone network has not lagged behind in terms of technological advancement. However, it remains the Protagonist to expanding its features, using the Internet and cheapening local and international calls, improving quality, and ultimately evolve to increase organizational productivity environments. The Business phone system provider such as Talkroute alternatives provides the best of the services at a cheap cost.
These are the fundamental reasons why business phone network continues to be a key piece in the interaction and communication of any organization:
Give your business a personal voice
Internet forms and email interactions are essential business and customer service tools, no question. But many companies use these means as the only channel of communication with their clients, depriving them of the possibility of speaking directly with a person with name and surname.
The elimination of personal contact can lead to frustration for many clients, who do not consider themselves to be served as they deserve or who prefer to phone and “talk to someone” to answer their questions and other questions without having to wait for an answer by email.
Not everyone uses the Internet
Although the Internet is used in most offices and houses, it must be borne in mind that not everyone has full connectivity, either because they lack connection or because they are rarely connected, or because for generational reasons, they do not have the agility on the Internet that others have. We are not facing a homogeneous panorama, but a diverse one.
Depriving clients of telephone communication, relying exclusively on online tools such as email, can be discriminatory for some. And this is not good either for the clients or for the business.
New features and technology
The business phone network has evolved and today offers very advantageous communication options for any business, such as conference calling or video conferencing. Both represent an inexpensive and formal way to hold meetings with clients or partners. This conference-type allows you to eliminate costs and save time on trips and trips, allowing you to use the savings of time and money on other issues, gaining productivity and efficiency.
On the other hand, the Internet and IP technology have joined forces with the business phone network, giving rise to a new communication technology such as IP business phone network, which manages to lower the costs of telephone calls by up to 80% using the Internet as a communication channel.
Communication is more fluid over the phone.
Any manager or salesperson knows that the tone, expression, and silences, in short, all non-verbal communication transmitted in dialogue, can be as important as the verbal one in the client’s interaction. In an email, all non-verbal information disappears, and some expressions can be misinterpreted or not respond correctly to what is asked. This can lead to more misunderstandings than in a telephone conversation, where immediacy and direct treatment make the communication is more fluid and reliable.